Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details such as your name, email address, telephone number and country.
• Enquiry details, including the service you are interested in and information you choose to include in a message or form.
• Messages and related information you send to us through WhatsApp, email, our website or other communication channels.
• Basic technical information generated when you visit our website, such as browser/device information, approximate usage data and server logs, where these are collected by our hosting or website tools.

Please do not send passwords, payment-card details, government identity numbers or other highly sensitive information through general enquiry forms or chat unless we specifically request it through an appropriate secure process.

2. How We Use Information

We may use information to respond to enquiries, provide consultations and services, configure and operate AI assistants or automation workflows, provide customer support, maintain service security, improve our website and services, and meet applicable legal obligations.

3. AI, WhatsApp and Automation Processing

When a business uses an AI assistant or automation service provided by us, messages and other information needed to perform the requested workflow may be processed by automation platforms, AI model/API providers, messaging platforms and hosting or database providers. These providers process information to deliver the relevant service and subject to their applicable terms and privacy practices. AI-generated responses may be reviewed or acted on by a human where the service or business workflow requires it.

We do not use customer conversation content for unrelated purposes. The specific data processed depends on the configuration and instructions agreed with the business customer. Businesses using our services are responsible for providing appropriate notices to their own customers and obtaining any permissions required for their use of the service.

4. Sharing Information

We do not sell personal information. We may share information only as reasonably needed with service providers that help us operate our website or deliver requested services (for example, messaging, automation, AI/API, hosting, email and database providers); with a business customer where we are processing information on that customer's instructions; when required by law or a valid legal process; or to protect rights, safety and service security.

5. International Processing

Some service providers may process or store information in countries other than Pakistan. Where this occurs, information may be subject to the laws of those locations. We take reasonable steps to use providers and arrangements appropriate to the services being delivered.

6. Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, maintaining records, resolving disputes and meeting legal requirements. Retention periods for customer conversations and workflow data may also depend on the settings and agreement established with the relevant business customer.

7. Data Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, loss, misuse or disclosure. No website, messaging channel or electronic storage method can be guaranteed to be completely secure.

8. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information that we hold about you, subject to applicable law and legitimate record-keeping requirements. You may also ask us to stop using your contact details for non-essential communications. If your information was submitted to us through a business that uses our services, please contact that business as well, since it may control the relevant customer information.

9. Children's Privacy

Our website and business services are intended for businesses and adults. We do not knowingly collect personal information directly from children. If you believe a child has provided personal information to us, contact us so we can review the request.

10. Third-Party Websites and Services

Our website or services may link to or integrate with third-party websites and platforms. Their privacy practices are governed by their own policies, and we encourage you to review those policies before providing information to them.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Changes take effect when published unless stated otherwise.

12. Contact Us